Selam Express – Privacy Policy

 Last Updated: March 2026

Selam Express is committed to protecting your personal information and ensuring your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our services, including our app, website, and customer support.

1. Information We Collect

We collect personal information when you use our services, register an account, provide verification documents, or contact support. This may include:

• Identification Information: Name, date of birth, government-issued IDs (passport, driver’s license, national ID)
• Contact Information: Address, phone number, email address
• Account and Payment Details: Credit/debit card information, bank accounts, account balances
• Transaction History: Records of transactions, including amounts and dates
• Verification Documents: Photos of ID, documents for KYC (Know Your Customer)
• Technical and Log Data: IP address, browser type, operating system, referring web page, pages visited, date and time of access, cookies, and device information
   

We may transfer, process, and store your personal information on servers in the United States and other countries.

2. How We Use Your Information

We use your information to:

• Verify identity and prevent fraud
• Provide money transfer and related services
• Communicate with you about your account, transactions, or services
• Comply with legal and regulatory requirements
• Improve our services and ensure security of our systems
   

3. How We Share Your Information

We do not sell your personal information. Information may be shared in the following cases:

• With Banks and Payment Providers: To process transactions and manage accounts
• With AML, Fraud Prevention, and Regulatory Authorities: As required by law
• To Service or Process Transactions: When necessary to fulfill a request or provide a service
• To Protect Security or Prevent Fraud: To safeguard our systems, users, or records
• To Comply With Legal Requirements: Such as subpoenas, court orders, or other legal processes
   

This list is not comprehensive but provides examples of when sharing is permitted by law.

4. Consent to Communications

By providing your phone number, you consent to receive autodialed and/or prerecorded calls and text messages from Selam Express related to your account, transactions, and services.

Message and data rates may apply. To opt out of non-essential communications, reply STOP or contact us at support@selamexpresspay.com. You will continue to receive legally required transaction and account notices.

5. Access and Security

Access to nonpublic personal information is restricted to employees, contractors, and agents who need to know this information to provide services.

We maintain physical, electronic, and procedural safeguards that meet industry standards to protect your personal information from unauthorized access or disclosure.

6. Your Rights

You may contact us at any time to:

• Access your personal information
• Request corrections or updates
• Opt out of certain communications

Contact us at:
 Phone:+1 3016359370
 Email: info@selamexpresspay.com